Privacy Policy Page

Privacy Policy
Last Updated: July 12, 2025

This Privacy Policy explains the basis on which we will handle any personal data, including but not limited to, payment data and other data that we collect from you or from other sources, or that you provide to us (referred to as "data"), in connection with your access to and use of www.KOSHKAT.COM and/or any Koshkat mobile application (collectively referred to as the “Site”), and related services and applications (collectively referred to as the “Services”). We recognize the importance of this data and are committed to protecting your privacy and respecting it. Please read the following carefully to understand our practices regarding your data. By using our Services, you agree to the handling of your data in accordance with this Privacy Policy. The official language of these Terms and Conditions is Arabic. If these Terms of Use are translated into any other language and a discrepancy arises between the Arabic text and the translated version, the provisions of the Arabic text shall prevail.

References to "we", "us", or similar expressions in this Privacy Policy refer to Koshkat. References to "you" or "user" refer to you as an individual or legal entity, as applicable.

What Data Might We Collect From You?

We may collect and process the following data:

• Data you provide by filling in forms on the Site, including data provided during registration, social media logins, subscriptions to our Services, posting materials, or requesting other services.

• Data you provide when entering a competition or promotion, completing surveys or polls, submitting reviews, testimonials, or feedback.

• Data you provide or we collect when you report a problem with our Site.

• Records of correspondence if you contact us.

• General, aggregated, demographic, and non-personal data.

• If you download or use our mobile application, we may access location-related data, including your mobile device’s unique identifier.

• Details of transactions made through our Site and the processing and delivery of goods you ordered.

• Information about your computer, including IP address, operating system, browser type, and general usage data (e.g., through cookies, conversion tracking codes, web beacons, etc.).

• Your email address and/or mobile number provided by third parties who have confirmed your consent to share it.

• Any other data we deem necessary to improve your experience using the Site.

How Will We Use Your Data?

We may use your data in the following ways:

• To provide you with information, products, or services you request or we believe may interest you, and for which you have given consent to be contacted.

• To deliver location-based services such as advertising, search results, and other personalized content.

• To fulfill obligations arising from any contracts between you and us or other parties using our Site.

• To improve our services and provide more personalized offerings.

• To ensure content is presented effectively for your device.

• To notify you of changes to our Site.

• For any other purpose we consider necessary to enhance your browsing experience.

• To manage incentive programs and fulfill your requests for rewards and/or to allow your participation in competitions and notify you if you win.

Who Might We Disclose Your Data To?

Customer data is a vital part of our business. We only share data as described below and with companies that follow data protection practices at least as protective as those described in this Privacy Policy:

• Third Parties: To provide our services, we may work with affiliates or unaffiliated service providers (e.g., logistics companies, marketing firms, payment processors). These parties may store data in digital wallets to enhance service efficiency. You understand the importance of allowing these parties access to relevant data to perform their tasks. These companies are not permitted to use your data for other purposes. We may also receive data from them (e.g., updated delivery addresses), which we use to correct records and fulfill your purchases. By using the Site, you consent to the transfer, storage, use, and disclosure of data among our affiliates and third-party providers, regardless of their location, under strict confidentiality agreements.

• Marketing and Promotions: We may use data to provide information about products/services of interest, enhance your browsing experience, send service messages, updates, special offers, and relevant events. We may contact you via email, web notifications, mail, phone, app messages, WhatsApp, or newsletter pop-ups. We may share data with advertisers to help them reach target audiences. If you participate in certain contests or promotions, you may be required to provide additional personal data to verify eligibility and receive rewards. Data collection for these purposes may be conducted by us, sponsors, or vendors. Please review third-party privacy policies to understand how they handle your data.

• Business Transfers: In the event our company or all its assets are acquired, customer data will be one of the transferred assets.

• Protecting Our Site and Others: We may disclose account and personal data when required by law or to enforce legal investigations, protect rights, property, or user safety. This includes sharing data with other companies for fraud protection and credit risk reduction.

Note: Our Site may contain links to and from partner networks, advertisers, and affiliates. If you follow such a link, please be aware that these websites have their own privacy policies, and we are not responsible or liable for those policies. Please review those policies before submitting any personal data.

How Do We Store Your Data?

Data collected from you may be transferred to and stored at a destination inside or outside the Kingdom of Saudi Arabia. It may also be processed by staff outside Saudi Arabia who help fulfill your request, process payments, or provide support services.

We will store your data as long as necessary in accordance with this Privacy Policy or as required by law. Your data may be transferred, stored, processed, and used by our affiliates or third-party service providers. Your payment data may also be stored by our affiliates for payment processing and technical support.

What Protection Measures Do We Apply?

We take the necessary technical, commercial, and administrative steps to handle your data securely and in line with this Privacy Policy, to prevent unauthorized access, modification, disclosure, or destruction. This includes encrypted electronic transmission, external firewalls, and host-based firewalls. Only employees, service providers, and agents who need the data to perform their job are granted access.

You are responsible for safeguarding your password and the device used to access our Site. Make sure to log out after using shared devices. Unfortunately, data transmission over the Internet is not entirely secure. While we strive to protect your data, we cannot guarantee its security, and you bear the risks of sending any data.

How Can You Access and Modify Your Data?

You can access a wide range of data about your account and interactions on the Site for review and updates.

Examples of data you can access include:

• Updated information regarding recent purchase orders.

• Personal identification data (e.g., name, email, password, correspondence, ad preferences).

• Payment settings (e.g., credit card information).

• Email notification settings.

You may opt out of future marketing messages at any time by adjusting your communication preferences via the unsubscribe link in emails. For mobile app use, notification settings can be managed in your device’s settings.

We also use cookies to provide a seamless user experience. You may disable cookies through your browser settings, but this may limit functionality. For example, performance cookies help us understand which pages you visit most, allowing us to deliver relevant options to improve your browsing experience.

We may retain a copy of your data for compliance purposes, including old versions when you update your information.

What Happens If We Change Our Privacy Policy?

Our business evolves constantly, so this Privacy Policy may also change. The current version will always be posted on the Site and will be effective as of the posted or stated effective date.

We may send periodic reminders via email, but you should check the Site regularly for updates. Continued use of the Site after changes implies your acceptance of the updated Privacy Policy.

How Can You Contact Us?

If you have any inquiries regarding your data on the Site, please contact us at legal@KOSHKAT.COM, providing a clear description of your concerns. We will review and respond accordingly.